Job Description
Position Summary:
Responsible for the supervision of all day-to-day activities of the assigned locations. Ensues OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.
Reports to: Regional Operations Director
Major Duties and Responsibilities:
- Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
- Oversee and verify completion of staff training and development.
- Lead the execution of promotions, projects, etc.
- Make recommendations to the Regional Director to improve service and cost savings and revenue generating measures.
- Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands.
- Oversee all counts, master safe sheets, and deposits.
- Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
- Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities.
- Calmly and fairly address customer and employee concerns, and site inefficiencies.
- Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate.
- Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s).
- Protect the confidentiality of company/personnel files.
- Ensure efficiency of HHR Terminals and related gaming equipment.
- Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
- Work with employees to develop and grow their skills for future promotional opportunities.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
- Perform duties in a calm and efficient manner in all business situations.
- Ability to travel around the assigned region as needed.
- Ability to perform cash audits.
- Perform Assistant Manager duties in their absence.
- Perform additional duties and responsibilities as assigned.
Qualifications, Education and Experience:
Required:
- Previous experience with pari-mutuel equipment, rules and regulations
- Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
- Positive, proactive leadership skills with experience developing, motivating and encouraging staff
- Experience driving positive change via self-motivation and initiate
- Experience providing high level of customer service
- Critical analysis skills to effectively resolve issues, challenges, and/or concerns
- Able to work varied hours which include nights, weekends and holidays
- Comfortable initiating greetings and conversations
- Experience using basic tools
- Previous experience accurately counting, handling, and keeping track of money
- Basic understand of, and experience using, computer and computer programs
- At least 21 years of age
- Ability to communicate effectively in English, including both written and verbal forms
- Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
- Obtain and maintain all work cards as required by the company
- Motor Vehicle Report that meets insurance carrier guidelines.
- Verify right to work in the United States
Preferred:
- Highly prefer previous pari-mutuel supervisory or managerial experience
- Previous experience developing direct reports for promotional and/or professional growth opportunities
- Experience performing same or similar job duties
- High school diploma or equivalent
Licensing Status:
- Obtain and maintain the required state gaming license
- Successfully complete and pass pre-employment background screenings
Working Conditions:
- Work is performed indoors
- More than 40 hours a week will be required at times. Work hours subject to change.
- Must be able to work long hours under busy conditions
- Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching
- Specific required movements include the following:
- Trunk-bend, twist, rotate, push, pull and carry
- Arms reach, carry, push, pull, lift, twist, and rotate.
- Legs-lift, push, pull, twist, and rotate
- Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
- Must be able to lift 50 pounds.
Job Tags
Night shift