Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The Senior Business Analyst - BPM /Training - LMS at Gainwell, is a senior individual contributor responsible for developing high-quality business process models, role-based training content, process documentation, and readiness materials that support successful enterprise solution implementations. This role partners with business stakeholders, project teams, product teams, and clients to understand current-state and future-state processes, document business workflows, translate process detail into training and enablement materials, and support alignment between business needs, solution design, and operational readiness. The position requires strong facilitation, analytical, documentation, and communication skills, with the ability to work independently on complex assignments and contribute to standards, templates, and reusable assets without direct people-management responsibility.

Your role in our mission

• Develop, maintain, and validate current and future-state business process models, workflows, process documentation, and supporting materials.
• Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams to gather requirements, document business processes, and assess operational impacts.
• Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts, recommending improvements to support efficient operations and successful implementations.
• Review system data, SQL-based extracts, database relationships, and business scenarios to support process validation and operational readiness.
• Ensure process documentation, training content, and readiness materials align with approved requirements and solution design.
• Collaborate with cross-functional teams to support implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes.
• Manage assigned work independently, communicate project status and risks, and deliver quality outcomes within established timelines.
• Perform other duties as assigned in support of business and operational objectives.

Process Improvement, Training & Operational Readiness

• Translate business processes, requirements, system functionality, and operational procedures into effective training and readiness materials.
• Develop and maintain job aids, training guides, process maps, workflow documentation, standard operating procedures, and other enablement resources.
• Document role-based workflows, user access considerations, security impacts, and training requirements for various user groups.
• Review deliverables for clarity, consistency, traceability, accuracy, and compliance with documentation and training standards.
• Contribute to templates, standards, reusable assets, lessons learned, and knowledge management repositories.
• Provide guidance, peer review, and knowledge sharing to support less experienced analysts, modelers, and training resources.

What we're looking for

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 6+ years of experience in business analysis, business process modeling, operational readiness, training development, system implementation, or related disciplines.
• Experience developing process models, workflow documentation, SOPs, training materials, job aids, and other business enablement deliverables.
• Proven ability to facilitate discussions with business stakeholders, subject matter experts, clients, and technical teams to gather, validate, and document business processes and requirements.
• Ability to translate business requirements, system functionality, and operational procedures into clear, actionable documentation and training content.
• Working knowledge of healthcare, Medicaid, public-sector operations, or similar enterprise environments preferred.
• Experience managing multiple priorities, meeting deadlines, and delivering high-quality work independently.

Technical Knowledge

• Understanding of business process analysis, workflow design, and process improvement methodologies.
• Working knowledge of relational databases, data structures, data relationships, and system data
• Basic to intermediate SQL skills, including data validation, query interpretation, and analysis of business process impacts.
• Familiarity with user access, security roles, permissions, and the effect of access controls on business processes and training.

Professional Competencies

• Strong analytical, process-mapping, documentation, and problem-solving skills.
• Excellent facilitation, communication, presentation, and stakeholder engagement abilities.
• Ability to organize and communicate complex information in a clear, structured, audience-appropriate manner.
• Strong collaboration skills across business, technical, project, product, and training teams.
• High attention to detail, quality, consistency, and traceability.
• Ability to adapt to changing priorities and support process improvement, implementation, user readiness, and change adoption initiatives.
• Willingness to travel as needed for client or team support.

What you should expect in this role

• Fully remote options from most US locations and territories

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
• #LI-HC1

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection. 

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $69,400 - $99,200per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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